In the field of product and service quality, the company promotes all the necessary actions. Therefore, processes and activities are oriented toward achieving the following objectives:

• Maximise customer satisfaction at every stage of contact with the business organisation
• develop innovative products and services that meet and anticipate customer expectations
• Optimise and improve the service offered by assigning the external customer (clients and users) and the internal customer (employees and collaborators) a central role in the company’s strategies and improvement processes
• Communicate appropriate information to suppliers to ensure their involvement in the application of the principles of this policy
• Search for new technologies that can make the products and services offered increasingly efficient and reliable, achieving the highest level of effectiveness and flexibility
• Enhance human resources and their professional growth at all levels through the definition of awareness, training, and membership programs
• Disseminate the culture of quality, through appropriate information actions towards its employees and collaborators to increase their awareness, involving them in the definition and implementation of continuous improvement within the company
• Foster a working environment inspired by respect, fairness, and collaboration, with the involvement and empowerment of all the resources involved as an active part of the company in the achievement of its objectives
• Adopt an organisation oriented towards analysing the operating context, stakeholders, and risks through careful evaluation and management of critical issues
• Adopt a process-oriented organisation that provides methods for measuring the performance and processes of the quality management system, through the definition of monitoring indicators
• Continuously improve the effectiveness of the quality management system, defining a structured framework of indicators and objectives for the application of innovative and effective approaches aimed at increasing company competitiveness
• Act in full compliance with national and international standards and laws applicable to the company’s field of activity
• Implement continuous technological innovation and the development of our knowledge in order to always be aligned with the most modern state-of-the-art technologies and methodologies

In the area of information security, it has set itself the goal of preserving its own interests and those of its customers by protecting information assets and paying particular attention to the aspects of:

• Confidentiality, integrity, and availability of information
• Service Level
• Legal requirements
• Operational continuity
• Management of all security breaches

For this purpose, the organization strives to pursue information security:

• Using good practices to protect the organisation’s information assets from intentional or accidental internal or external information security threats
• Aligning information security management with the organisation’s strategic risk management framework
• Setting information security objectives and establishing guidelines and principles for action
• Establishing criteria for risk assessment and risk acceptance
• Controlling access to information resources, including networks, according to business and security needs
• Protecting information associated with the interconnection of business information systems
• Applying safeguards for information sharing
• Ensuring the protection of customer information residing in the organisation’s infrastructure
• Ensuring compliance with legal requirements and information security principles in contracts with third parties
• Encouraging awareness of information security issues to all staff throughout their employment
• Observing the clean desk policy for documents and removable storage media
• Observing the clean screen policy for information processing services
• Implementing appropriate security measures for mobile computing and communications
• Using, where necessary, appropriate cryptographic controls to protect information
• Establishing rules for systems development and applying them to developments within the organisation
• Prohibiting the use of unauthorised software and complying with intellectual property rights laws
• Protecting organisational and privacy data
• Handling information security incidents in a timely manner
• Preparing backup copies of information, software, and system images and testing them regularly
• Preparing a continuity plan to deal effectively with an unforeseen event by ensuring that services are restored in accordance with existing contractual agreements
• Enforcing disciplinary actions and discouraging the misuse of information services and data, by staff
• Ensuring compliance with laws, statutes, regulations, or contractual obligations and any information security requirements

The efficiency of our Management System is continuously monitored through periodic appointments by the Management and the company managers, where specific benchmarks are checked, and exist periodic inspections at all levels, conducted by internal staff and external auditors.

Our policy is also to disseminate these concepts and to encourage and convince everyone around us (suppliers, colleagues, consultants, and collaborators) that this is the only way to safeguard our work.

This is our Integrated Management System policy and to this end, we have built, and must periodically review and maintain effectively, a management system that applies the international standard UNI CEI EN ISO/IEC 27001:2017 / UNI EN ISO 9001:2015 and meets its applicable requirements.